Privacy Policy

1 Overview

Rapid Link Moving Services ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rapidlinkmovingservices.com or submit a quote request through our contact form.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. By accessing our website or submitting a form, you acknowledge that you have read, understood, and agree to be bound by the terms described herein.

2 Who We Are

This website is owned and operated by Rapid Link Moving Services, a moving and logistics company based in California, United States. The website, its security infrastructure, form data handling, and client information management are provided and maintained by Unity Tech RGV, our authorized technology and cybersecurity partner.

Data Controller

Rapid Link Moving Services is the data controller responsible for the personal information processed through this website.

Data Processor / Technology Partner

Unity Tech RGV acts as the data processor and cybersecurity provider. Unity Tech RGV manages all form submissions, client information systems, website infrastructure, and implements security measures to protect your data on behalf of Rapid Link Moving Services.

3 Information We Collect

We collect information that you voluntarily provide to us when you submit a quote request through our website contact form. This may include:

• Identity data: First name and last name
• Contact data: Email address and phone number
• Service data: Service type requested (Standard, Express, Door to Door, or Warehousing)
• Location data: Moving origin and destination (city and state)
• Message data: Any additional details you include in your request

Automatically Collected Information

When you visit our website, certain information may be collected automatically by standard web technologies, including:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• IP address (anonymized where possible)

We do not use tracking cookies, advertising pixels, or third-party analytics scripts beyond what is necessary for basic site functionality.

4 How We Use Your Data

We use the information you provide exclusively for the following purposes:

• To respond to your quote request and provide moving service estimates
• To communicate with you about your move, scheduling, and logistics
• To follow up on inquiries you have submitted
• To improve our website and service offerings based on aggregated, anonymized usage data
• To comply with applicable legal obligations

5 Data Security

The security of your personal information is our top priority. Unity Tech RGV, our dedicated cybersecurity and technology partner, implements and maintains the following protective measures:

• HTTPS/TLS encryption for all data transmitted through the website
• Secure form submission handling via JotForm's encrypted infrastructure
• Server-level security hardening on all hosting infrastructure
• Regular security audits and vulnerability assessments
• Access controls limiting who can view submitted form data
• Spam and bot protection via honeypot mechanisms on all forms

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6 Third-Party Services

We use a limited number of trusted third-party services to operate this website. Each is bound by its own privacy policy:

JotForm

Our contact and quote request form is powered by JotForm, Inc. Form submissions are transmitted to and stored on JotForm's secure servers. JotForm is SOC 2 Type II certified and GDPR compliant. You can review JotForm's privacy policy at jotform.com/privacy.

Google Fonts

We use Google Fonts to load web typography. Google may collect your IP address when fonts are requested. This data is not used by us for any purpose.

No Advertising Networks

We do not use advertising networks, retargeting pixels, social media tracking buttons, or any third-party analytics platforms (such as Google Analytics or Facebook Pixel) on this website.

7 Your Rights Under the CCPA

As a California-based company, we comply with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
• Right to Correct: You may request correction of inaccurate personal information we hold about you

To exercise any of these rights, please contact us using the information provided in Section 11 of this policy. We will respond to verified requests within 45 days as required by law.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

• Quote request data is retained for up to 24 months from the date of submission
• Customer records for completed moves are retained for up to 5 years for legal and accounting purposes
• Automatically collected browsing data is not stored beyond your active session

You may request deletion of your data at any time by contacting us directly. Requests will be processed within 30 days.

9 Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information as quickly as possible.

10 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website after any changes to this policy constitutes your acceptance of those changes.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through either of the following: