SMS Policy

1 Overview

Rapid Link Moving Services ("Company," "we," "us," or "our") uses text messaging (SMS) to communicate with clients about moving services, quotes, booking confirmations, scheduling updates, and service-related notifications. This SMS Policy explains how we send SMS messages, your rights as a recipient, and how to manage your SMS preferences.

By providing your mobile phone number to Rapid Link Moving Services and consenting to receive SMS messages, you acknowledge that you have read, understood, and agree to the terms of this SMS Policy.

2 Opt-In Requirements

Rapid Link Moving Services obtains SMS consent through explicit opt-in only. We do not send unsolicited SMS messages to mobile numbers. Your consent to receive SMS messages is separate from other communications preferences you may have set.

How You Opt In

You may provide consent to receive SMS messages from Rapid Link Moving Services through any of the following methods:

• By checking the "I agree to receive SMS updates about my move" box when submitting a quote request form on our website
• By providing your mobile phone number and explicitly requesting SMS communication when contacting us by phone or email
• By responding affirmatively to an SMS question asking if you wish to receive text updates about your service
• By including SMS consent language in your signed moving service agreement

Verification of Consent

Upon your initial opt-in, we will send a confirmation message to verify your phone number and confirm your agreement to receive SMS messages. You will not be added to our SMS list until this verification is complete.

3 Message Types & Frequency

The SMS messages you may receive from Rapid Link Moving Services include:

• Quote Updates: Confirmation that we received your quote request and status updates on your quote
• Booking Confirmations: Details about your scheduled moving appointment, date, and time window
• Scheduling Reminders: Courtesy reminders 24 hours before your scheduled pickup or delivery
• Service Updates: Real-time updates about your moving team's location, estimated arrival time, or any necessary changes
• Promotional Offers: Special discounts, seasonal promotions, or referral bonuses (only if you opt in for promotional SMS)
• Account Notifications: Important account updates, billing reminders, or payment confirmations
• Post-Service Feedback: Requests for customer feedback or reviews after your moving service is complete

Message Frequency

The frequency of SMS messages depends on your activity with Rapid Link Moving Services. Active clients with scheduled moves may receive 1-4 messages per week during their moving period. After service completion, message frequency may reduce to occasional promotional or informational messages unless you opt in for additional updates.

4 Message Content

All SMS messages from Rapid Link Moving Services will include:

• Clear identification of the message sender as Rapid Link Moving or a related company identifier
• The purpose or reason for the message
• Relevant details about your move, quote, or service request
• Instructions for responding, opting out, or obtaining additional information
• For automated messages: Instructions on how to reply "HELP" for more information or "STOP" to opt out

Message Length

Long messages may be automatically divided into multiple SMS segments. Each segment counts as one text message. While we try to consolidate information into fewer messages, specific details about your move may require multiple text messages.

5 Carrier Charges

Standard text message rates apply to SMS messages sent by and received from Rapid Link Moving Services. Depending on your wireless service plan and carrier, you may incur charges for each SMS message sent and received.

• Text message rates are determined by your wireless carrier and are subject to your individual mobile service plan
• Rapid Link Moving Services does not charge any additional fees for SMS communications
• If you receive SMS messages while traveling internationally, international roaming charges may apply
• Contact your wireless carrier if you have questions about your text messaging rates or plan limits

6 How to Opt Out

You may withdraw your consent to receive SMS messages from Rapid Link Moving Services at any time, without penalty or loss of any services or benefits you are otherwise entitled to receive.

Opt-Out Methods

• Reply STOP: Send a text message reply containing only the word "STOP" to any SMS message you receive from us. You will receive a confirmation message that you have been removed from our SMS list
• Contact Us Directly: Call us at +1 (626) 860-0022 or email us to request removal from SMS communications
• Online Preference Center: Update your communication preferences through your account portal on our website (if available)

Timing of Opt-Out

Your opt-out request will be processed within one business day. However, you may receive one additional SMS message confirming your opt-out request. Opt-out requests may take up to 24 hours to process fully, and you may receive transactional messages (such as confirmation of your opt-out) after submitting your request.

Critical Notifications

Even if you opt out of marketing or promotional SMS messages, we may still send you transactional or emergency SMS notifications related to your current moving service, such as appointments reminders, delivery updates, or important safety information.

7 Your Rights

As a user of our SMS service, you have the following rights:

• Right to Opt Out: You may opt out of SMS communications at any time without penalty or loss of services
• Right to Accuracy: We maintain accurate records of your phone number and opt-in status to prevent harassment or unwanted messages
• Right to Information: You may request information about what SMS messages you have been sent, your opt-in history, and your current SMS preferences
• Right to Opt-In Confirmation: Upon opting in, you will receive a verification SMS confirming your consent
• Right to Dispute: If you believe you received SMS messages from us without providing consent, you may file a complaint by contacting us directly
• Right to Privacy: Your phone number and SMS communication history are protected under the same privacy and data security standards outlined in our Privacy Policy

8 Privacy & Data Security

Your mobile phone number and SMS communication history are treated as confidential personal information and are protected according to Rapid Link Moving Services' Privacy Policy and applicable data protection laws, including California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

Data Protection

• Your phone number is encrypted and stored securely on our servers
• We do not share or sell your phone number to third parties without your explicit consent
• SMS messages are logged for record-keeping and customer service purposes only
• Archived messages are retained for a minimum of 12 months or as required by law

Third-Party Service Providers

Rapid Link Moving Services uses authorized third-party SMS service providers to deliver text messages. These providers are contractually obligated to maintain strict data security standards and use your phone number solely for the purpose of sending communications on our behalf.

9 Changes to This Policy

Rapid Link Moving Services may update this SMS Policy at any time to reflect changes in our SMS practices, legal requirements, or other operational changes. We will notify you of material changes to this policy by sending an SMS message to your phone number on file or by posting the updated policy on our website.

Your continued use of our SMS service after changes to this policy constitutes your acceptance of the updated terms. If you do not agree with changes, you may opt out of SMS messages by replying STOP or contacting us directly.

10 Contact Us

If you have questions about this SMS Policy, wish to update your SMS preferences, or want to report unauthorized SMS messages, please contact us:

This SMS Policy was last updated on March 1, 2026. For more information about how we handle your personal data, please review our Privacy Policy and Terms & Conditions.